DialOnce

AI agents and visual IVR : read our case studies

More than 150 customers in all business sectors trust us to address customer needs and automate advisor tasks. We have selected for you the most significant uses in each sector.

Energy

Vattenfall reduces customer service operating costs by 35% with DialOnce's Visual IVR
How has Orange Business optimized and accelerate its digital transformation?

Services

How has Orange Business optimized and accelerate its digital transformation?
How does Fnac Darty manage to improve reachability while reducing processing costs?

Retail & e-commerce

How does Fnac Darty manage to improve reachability while reducing processing costs?
How has Crédit Agricole Nord de France optimized its reachability and boosted sales productivity?

Banking & Insurance

How has Crédit Agricole Nord de France optimized its reachability and boosted sales productivity?
How RATP uses generative AI to streamline its incoming contacts

Government

How RATP uses generative AI to streamline its incoming contacts
How does 1001 Vies Habitat use an AI agent to orchestrate its contact journeys and improve service quality?

Social housing

How does 1001 Vies Habitat use an AI agent to orchestrate its contact journeys and improve service quality?
Nickel improves customer experience with Visual IVR

Banking & Insurance

Nickel improves customer experience with Visual IVR
How has Matmut optimized its reachability through digital solutions?

Insurance & Assistance

How has Matmut optimized its reachability through digital solutions?