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Conversational agents and visual IVR : read our case studies
We have over 150 customers in all sectors of activity. We have selected for you the most significant in each sector.
All cases
Services
Government
Insurance, banking
Retail & e-commerce
Success Story
Optimizing customer contact journeys for GMF
Success Story
Vattenfall cuts customer service operating costs by 35% with DialOnce visual IVR
Retail & e-commerce
How does Fnac Darty manage to improve reachability while reducing processing costs?
Success Story
How has ENGIE optimized its reachability by promoting the use of digital solutions?
Services
How TUI France Significantly Transformed Its Customer Relations by Enhancing Omnichannel Contact Pathways ?
Services
How does Le Forem improve its reachability by giving priority to digital contact channels?
Government
How does DGFiP improve the experience of users who call them?
Insurance, banking
Nickel improves customer experience with Visual IVR
Insurance, banking
BNP Paribas Epargne & Retraite Entreprises innovates to optimize quality
Insurance, banking
How has Crédit Agricole Nord de France optimized its reachability and boosted sales productivity?
Government
How has RATP managed to digitize its inbound calls?
Services
How has Orange Business optimized and accelerate its digital transformation?
Services
How does the Red Cross manage to stay in touch in the face of peak calls in times of crisis?
Services
How does Schindler ensure relational excellence by offering a solution to 100% of calls?
How has Matmut optimized its reachability through digital solutions?
How has AXA Assistance Santé optimized its reachability by promoting the use of its digital solutions?
Government
How does the Ministry of Solidarity and Health ensure it can be reached in times of health crisis?
Government
Generative AI at the service of RATP users
How does Macif ensure 24/7 telephone availability for all incoming calls?
Services
How is La Poste improving its reachability by giving priority to digital contact channels?
Insurance, banking
Interview with Sébastien Brispot from Crédit Agricole Normandie Seine - Facilitating and streamlining customer relations through digital
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