Available 24/7, across all channels, at any time and from any location, the AI agent responds instantly to travelers
The AI agent tailors every interaction to the moment, the channel, and the traveler’s profile, for truly personalized customer service
From the website to messaging and even phone calls, the AI agent ensures a smooth and consistent customer experience at every step of the customer journey
By automatically handling recurring inquiries, the AI agent boosts the efficiency of your customer service while easing the workload of your agents
Thanks to the AI agent, your travel advisors can finally focus on what matters most: supporting each traveler with care and personalization
In the tourism sector, managing customer inquiries is often time-consuming, inconsistent across channels, and difficult to sustain continuously, especially during peak periods. Designed to ease the workload of your teams and streamline the traveler experience, the AI agent plays a key role by:
Between last-minute requests and constant multichannel inquiries, tourism professionals are often stretched across several platforms. To maintain high-quality service without overwhelming staff, AI acts as a true operational ally. Conversational AI agents handle simple online questions on opening hours, available services, booking procedures, providing instant answers without involving your teams. Meanwhile, mailbots read, sort, route, and help respond to incoming emails. More advanced tools, like Augmented advisor agents, can even support staff during sensitive interactions by suggesting relevant responses or personalized wording.
The result: teams that are more available, less burdened by routine requests, and fully focused on high-value interactions.
Today’s travelers expect clear, instant, and tailored responses. Tourism professionals must therefore strike a balance between operational efficiency and high-quality support. Connected to internal tools (booking systems, CRM...), the AI agent autonomously handles the most frequent requests, availability, included services, or itinerary changes. Thanks to natural language understanding (NLU), the AI agent accurately interprets each request. It then pulls relevant data in real time through retrieval-augmented generation (RAG) to deliver more accurate, compliant, and context-aware responses. But its role goes beyond automation. When human intervention is needed, the Augmented advisor agent acts as a true copilot, providing teams with full context, key customer information, and helpful suggestions for a fast, smooth, and personalized experience.
The result: an effective self-care solution for travelers, and freed-up tourism staff who can focus on complex or sensitive cases.
As part of a continuous improvement approach, TUI has chosen to enhance its customer service by deploying a visual IVR directly integrated into its contact journeys. From their very first phone interaction, travelers are seamlessly redirected and guided to a digital interface where they can find the information they need or receive an immediate response. Simple requests are handled more quickly, teams are less burdened with routine tasks, and advisors can focus on high-value situations. The customer journey becomes more efficient while boosting the perceived quality of service.
"The implementation of digital solutions has allowed us to divert a large number of calls to self-service channels. Our advisors' working conditions have improved, and we can better manage the effects of seasonality."
Trusted partner for customer relations for over 10 years, DialOnce supports tourism professionals in digitizing their customer journeys without adding complexity to your teams:
AI agents analyze intent in real time and seamlessly guide each traveler to the right service or channel. Connected to business tools, they automate recurring requests and allow teams to focus on higher-value interactions.
The AI agent learns continuously and adapts its responses to the context, the traveler’s profile, and the history of interactions, making exchanges smoother, more personalized, and delivering a consistent experience for both customers and teams.
The AI agent integrates directly into your existing tools: CRM, booking platform, tourism information system... It aligns with your customer journeys, adapts to your business constraints, and supports teams in their daily tasks.
