An AI agent for an omnichannel customer service

Understand well to respond well

DialOnce has developed a unique repository of intentions and solutions for customer relations. Coupled with the power of NLU and generative AI, our agents truly understand the customer's contact intent and provide the opportunity to respond directly, or intelligently orchestrate towards the best response.

A relevant response in all circumstances

Thanks to the performance of our multi-AI engine, our conversational agent is able to provide a clear and complete response to the user in the form of a natural language conversation.

The AI dives into your knowledge bases, and the conversational agent checks and verifies the quality of the suggested answer before publishing it.
If necessary, it proposes an orchestration towards another resolution path.

Can also be used by the agent!

Our bot don't always have the last word ;)

Whether you're dealing with critical language issues for which a static response needs to take over, or you want to make it an integral part of your customer journey, our conversational agents can also guide customers through the resolution process. 

3 resolution modes can then be activated: 

• Guided, to your self-care solutions (FAQ, customer area, etc.) 
• Human, to a digital solution (live chat, email) 
• Human, to a voice solution (telephone, callback, etc.)