How has AXA Assistance Santé optimized its reachability by promoting the use of its digital solutions?

Challenge

AXA Health Assistance enhances reachability with Angel and DialOnce

Improve QoS

With the launch of Angel, its new online teleconsultation service, AXA Assistance Santé is promoting the use of its digital and stand-alone channels to deliver a high-quality customer experience 24/7.

Offer 24/7 reachability
Promote autonomous contact paths
Optimize use of digital solutions
Ensuring quality of service

Results

calls handled 100% by voice or digital on the total number of calls

CSAT Top! Validation via user experience tests

Digital Up! Using the solutions provided by Angel

To get there

AXA Assistance Santé is directing some of its Angel customers' calls towards digital solutions. DialOnce's teams helped AXA Assistance Santé redesign their telephone contact processes.

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