Evenement
La RATP prépare les JO 2024 avec le Bot IA générative de DialOnce
AI Agents for Customer Service
France’s leading AI agent provider, built on 10 years of customer-service expertise and powered by French, sovereign technology.
More than 150 companies have trusted us for the past 10 years
DialOnce cares for both your customers and your agents
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For your customers
Deliver a simple, seamless customer experience with our conversational AI agent, available 24/7 across all your channels (website, telephony, WhatsApp, and more). Also available as an AI voice agent (voicebot), it handles phone inquiries in natural language and efficiently directs customers to the right solution.
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For your advisors
Solutions (virtual assistant, mailbot, automated post-call summary...) to automate your advisors' tasks, integrated with your CCaaS and CRM systems.
The omnichannel AI agent that responds or guides
More than just a chatbot: the next-generation AI agent, available across all your channels, delivering a truly omnichannel customer experience
Our conversational agents go far beyond a simple chatbot and provide immediate, personalized assistance across all your channels. Powered by generative AI, they accurately understand natural language, both written and spoken, enabling users to easily access answers on their own (self-care). They can also operate as true AI voice agents (voicebots), capable of handling phone inquiries, qualifying needs, and efficiently directing users to the most appropriate solution.
When expert intervention is required, the conversation is seamlessly handed over to a human advisor in one click (live chat), ensuring a continuous and uninterrupted user experience.
Key features:
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Accessible from your website or Google Business Profile, and from incoming calls thanks to the Visual IVR
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Uses written and spoken natural language to understand the intent, qualify the need, and either respond or guide the user
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Transfers users to a form, livechat, or priority call, with full context handed over
The Visual IVR that digitizes inbound calls
Recognized by Gartner since 2017, DialOnce is a pioneer and the leading provider in France of Visual IVR, enabling the redirection of a phone call toward a digital channel (chatbot, AI agent, FAQ, etc.).
Simplify the management of your incoming calls with Visual IVR. Turn your phone journeys into interactive digital interfaces, allowing your customers to easily reach the right solution.
Connected to your internal systems, it reduces handling time while improving service quality.
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Available for all calls: mobile, landline, anonymous, in France and internationally
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Flexible messaging platforms: SMS with a dedicated link, RCS, WhatsApp, Messaging...
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Compatible with all major providers on the market
AI tools that support your agents
Boost team productivity with AI-powered assistance
Boost your customer service with our AI-powered tools for advisors. By enriching every interaction, they enhance your teams, save them time, and help them respond faster and more accurately to complex requests.
Integrated into your ecosystem (Kiamo, Genesys, Salesforce…), discover our three add-ons:
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Agent Assist: streamlined access to information and answer recommendations based on knowledge and collected context
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Mailbot: automatic classification of incoming emails (including attachments) and answer generation
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Automatic Call Summary: instant post-call summary generation.
Integrations that fit every use case
DialOnce has been combining these skills for 10 years with a Made in France approach, a guarantee of quality and proximity.
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A High-Performance Solution -
Expertise in Artificial Intelligence -
Expertise in Customer Service
Trusted by demanding professionals for over 10 years
Banking, insurance, transport… Industries with high customer service demands require rigor and precision. The volume of inquiries is massive, the stakes are often sensitive (financial, contractual, regulatory or urgent). Every interaction must be reliable, fast and personalized to ensure customer satisfaction and loyalty.
For over 10 years, DialOnce has been developing AI agents and enhanced chatbots tailored to each industry, capable of understanding a wide range of customer intents and adapting responses to the specific context. Our proprietary AI model is built on in-depth knowledge of sector-specific contact reasons, backed by more than 150 successful projects. The result is faster, more relevant resolutions that meet the demands of each profession.
Our customers say it best!
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Thanks to DialOnce’s conversational agent, we have improved the accessibility and responsiveness of our service, but also optimized the management of incoming requests, allowing our tenants to get instant answers to their queries, 24/7.
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To facilitate the work of our advisors, we chose to offer DialOnce's conversational agent supported by artificial intelligence. This agent was particularly in demand during the Paris 2024 Olympic Games.
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Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!
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DialOnce offers us a real solution! When customers call the corresponding number, they finally have the opportunity to get an answer to their request by being redirected to the application.
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We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams.
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Thanks to DialOnce's orchestrator, we've improved our pick-up rate, seen an increase in the use of selfcare for order tracking and repair follow-up, and improved our unit cost!
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Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators.
How to build a requirements document for a customer service AI agent?
Co-written with consulting firm Sia, this white paper guides companies step by step in drafting a requirements document tailored to an AI agent. It provides a simple, customizable tool applicable to all types of projects to maximize the chances of success.
