DialOnce

Enhance tenant relations in social housing with an AI-powered agent

Respond instantly to tenant requests, reduce call volume, and improve service quality with an omnichannel AI agent specialized in social housing and real estate.

Optimizing request handling in social housing and real estate

The AI agent: a new driver of customer relations in social housing and real estate

To make every interaction simpler and faster in the social housing sector, the AI agent adapts to your daily challenges and supports you at every stage of the tenant lifecycle:

-Streamlines the management of high volumes of requests, typical of public housing 

-Eases the workload of your teams by handling repetitive or low-value questions

-Ensures continuous availability for your tenants, even in the evening or on weekends, without mobilizing your advisors, improving overall customer satisfaction

-Allows customer service representatives to focus on managing high-priority or sensitive situations, increasing their productivity

-Simplifies the management of multichannel communication and tenant reachability (tenant portal, phone, email, messaging apps...) by centralizing requests and improving traceability

The AI agent: a new driver of customer relations in social housing and real estate

Our solutions integrate seamlessly with your CRM, CCaaS, and internal IT ecosystem

Salesforce and DialOnce: a powerful duo for omnichannel customer relations
Microsoft is connectable to DialOnce omnichannel chatbot
Odigo boosted by DialOnce omnichannel chatbot integration
Integration of Genesys and DialOnce’s omnichannel chatbot for optimal customer service
Innovative contact management at Kiamo with DialOnce omnichannel chatbot
Customer communication revolutionized by Axialys and the DialOnce omnichannel chatbot
Customer service optimization with Worldline and DialOnce omnichannel chatbot
Logo Mayday 2

DialOnce AI serving your teams and your tenants

Smart support across all your channels

No more endless searches or repeated requests, tenants get clear answers to their questions (rent, due dates, routine procedures with the housing provider...) directly through the channel of their choice: website, app, email, phone. Thanks to omnichannel orchestration of all tools and journeys (conversational and orchestrator agent, visual IVR, and mailbot), requests are automatically routed to the right channel and the appropriate level of support.

 

Fewer calls, more availability for complex cases, and improved reachability across all contact points provided to social housing residents.

Smart support across all your channels
Automate administrative tasks to focus on what truly matters

Automate administrative tasks to focus on what truly matters

Certificates, payment schedules, reminders, rent follow-ups for social housing tenants… everything that can be automated is. When a tenant interacts with the conversational agent, it detects their intent and leverages your business tools to deliver a personalized response. Advisors also benefit from this intelligence: they receive enriched context as soon as contact is made and have access to two complementary tools to boost efficiency. The mailbot automatically sorts incoming emails and suggests appropriate replies. The augmented advisor provides real-time assistance, generates conversation summaries, and drafts post-call reports.

 

Say goodbye to repetitive tasks, switch to proactive, contextualized management that strengthens your teams’ reachability.

Simplified and secure document collection

When their situations change and they want to update their file, our solution guides tenants in submitting their supporting documents. The conversational agent and orchestrator assists tenants by adapting the process based on the context, thereby optimizing the flow of information into your systems without the involvement of your advisors.

 

Fewer back-and-forths, streamlined data collection, and reduced workload for social housing providers, all thanks to a well-designed self-care strategy.

Simplified and secure document collection
A better-equipped advisor to provide effective support

A better-equipped advisor to provide effective support

With an enhanced interface powered by our solution Agent assit and a centralized history of interactions, your advisors have all the key information they need to efficiently handle complex requests. Suggested replies, quick access to information from the knowledge base, and summaries of multichannel interactions, everything is designed to save time for social housing teams, reduce errors, and strengthen the quality of human interaction.

 

A technological ally that empowers advisors and enhances the tenant experience during key moments, while encouraging the adoption of digital solutions throughout the contact journey.

Discover our solutions for social housing
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Tangible results for an optimized customer experience

Satisfaction 90% Satisfied or very satisfied users with the automated journeys
Calls avoided 15% Rate of calls avoided through redirection to a digital journey
Productivity +20% Reduced processing times thanks to automation
Reachability +30Pts Improvement in the rate of calls handled (via phone or digital) out of the total incoming calls

Use Case – 1001 Vies Habitat

1001 Vies Habitat chose DialOnce to structure its contact journeys with a multichannel AI agent. The result: improved accessibility for tenants, pre-qualified requests before being passed on to teams, and enhanced service quality throughout the tenant journey.

 
AI agent at 1001 Vies Habitat orchestrating contact journeys to improve tenant relations.
Our customers say it best!

"Thanks to DialOnce’s conversational agent, we have not only improved the accessibility and responsiveness of our service, but also optimized the management of incoming requests, allowing our tenants to get instant answers to their queries, 24/7. "

Maud Flory-Boudet
Maud Flory-Boudet
Head of Multichannel Customer Relations, 1001 Vies Habitat

Why trust DialOnce?

Because your teams don’t need just another chatbot, they need a true driver of tenant relationship transformation. Our approach is built on three core areas of expertise and over 10 years of French-made know-how:

Omnichannel management by DialOnce for harmonized customer service

A complete and proven AI agent platform

Our AI agents are more than simple bots. They intelligently orchestrate every tenant interaction across all channels (voice, web, messaging), integrating with your business tools to automate, redirect, or qualify requests. A single interface for a fully controlled end-to-end journey.

proprietary AI by dialonce, controlled and mastered for client innovation

Data science expertise serving performance

We combine conversational modeling, intent scoring, intent adaptation, and quality monitoring. Powered by data, your customer journeys continuously evolve, refine, and improve. Every interaction becomes an opportunity to strengthen your relationship with tenants.

24/7 customer service reachable with DialOnce and visual IVR

Industry expertise rooted in social housing

Our teams understand your challenges, channel overload, tenant diversity, regulatory requirements, budget constraints... We support you every step of the way to co-build journeys tailored to your processes, your audiences, and your priorities. A solution designed with and for social housing providers.

See our AI agents in action
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