Founded in 2015 in Paris, DialOnce is a French SaaS software publisher specializing in artificial intelligence for customer relations. The company first pioneered Visual Interactive Voice Response (IVR) before expanding its scope to AI agents for customer relations.
Since its creation, DialOnce has experienced continuous growth, leveraging strong financial performance and sustained customer loyalty to establish itself as the leading solution for omnichannel contact journey orchestration.
"Our mastery of AI and customer relationship topics is a solid differentiator that positions us as a strategic partner for companies looking to elevate their customer relationship management."
Charles Dunston
CEO
Nothing is impossible at DialOnce! We embrace challenges, and innovation is at the heart of every project.
We keep our promises and that's why our customers are loyal. We respect our commitments and do our utmost to help our customers achieve their goals.
We love what we do, and our work speaks for itself. DialOnce is recognized for its agility, expertise, and strong client partnerships.
At DialOnce, our mission and vision are embodied by our leaders, who constantly reinvent the way businesses interact with their customers through innovative solutions designed to simplify and enhance both the customer and advisor experience.
Cyril Cassaigne, our Head of Customer Success, perfectly represents this determination and passion by taking on the Ultra Trail Mont Blanc. His commitment and perseverance in this extreme endurance challenge reflect our own relentless pursuit of excellence and innovation.
Charles Dunston, the President, founded DialOnce with a simple observation: the complexity and frustration of IVRs. He envisioned an innovative solution that automatically redirects calls to a digital interface. As a visionary leader, he has driven the company towards technological and managerial innovation, making DialOnce a profitable business, a leader in visual IVR for nearly 10 years, and a company highly recommended by both clients and employees.
Following this approach, DialOnce has recently expanded its expertise to conversational AI agents to continuously enhance the customer experience and streamline communication across all channels.
This evolution is driven by a skilled and dedicated team, with Adrien Lesage, Sales Director, and Pierre-Eric Marchandet, Technical Director, bringing their expertise and energy to establish DialOnce as a key player in innovation, combining excellence with customer satisfaction.
We are always on the lookout for new talent. Check out our available positions on our dedicated page. At DialOnce, we don’t just innovate in our industry, we are also actively committed to corporate social responsibility initiatives. Explore our CSR actions and commitments on our dedicated page.
Find us on Welcome to the Jungle as well to hear internal testimonials and discover the friendly atmosphere that makes DialOnce a great place to work.
