Boost your customer service performance with our augmented advisor. The AI handles complex and repetitive requests, freeing your teams to focus on high-value tasks, while our mailbot automates and accelerates email processing with optimal quality.
Boost your advisors' productivity with an AI agent seamlessly integrated into your business ecosystem, designed to support them daily and transform your customer interactions.
Enhance your advisors' productivity with a mailbot integrated into your customer relationship tools, capable of sorting, translating, drafting emails, handling attachments, and transcribing conversations with efficiency.
On-Demand Support
The AI agent responds in real-time to advisors' questions, provides knowledge base articles, and suggests tailored predefined responses.
Automatic Interaction Summaries
Save time with automatically generated reports after each exchange, ready to be reviewed or archived.
Proactive Assistance
Receive instant suggestions on actions to take, responses to provide, or wrap-up codes during customer interactions.
Advanced Technology and Seamless Compatibility
Benefit from quick integration with your CCaaS tools (Genesys, Kiamo, etc.) via powerful API connectors, ensuring consistent responses across all channels.
Focus on People
Ease the cognitive load on your advisors with an ergonomic tool that boosts their motivation and efficiency.
Real-Time Understanding
The AI agent contextualizes each request by integrating seamlessly with your information systems and CCaaS tools.
Time and Cost Optimization
Advisors quickly access information, focus on high-value tasks, and reduce processing times.
Satisfaction and Retention
Features like AI predictions and automated summaries streamline onboarding and help reduce turnover.
Future Outlook
In 2025, leverage advanced voice tools such as call summaries, instant speech-to-text, and real-time suggestions.
Automatic Response Generation
Create complete and contextual responses with just one click.
Intuitive Classification
Organize emails based on tone, emotion, or business criteria for quick management.
Instant Translation
Handle multilingual emails with fast and reliable translation.
Summarization and Transcription
Summarize email threads or convert voice calls into actionable notes.
Attachment Processing
Quickly analyze attached files to extract key information.
Advanced Compatibility
Enjoy seamless integration with your CCaaS tools through a single API.
Time-Saving
Automate repetitive tasks, allowing advisors to focus on high-value interactions.
Quality and Accuracy
Provide tailored, consistent responses with AI assistance that minimizes errors.
Customer Satisfaction
Reduce response times to enhance the experience and foster user loyalty.
Continuous Learning
The Mailbot evolves with customer feedback, delivering personalized and adaptable features.
Integrated Technology
A powerful solution compatible with your tools and seamlessly implemented by our technology partners.
Since we started using DialOnce's Augmented Advisor, our team is more confident and efficient. The automated summaries and real-time suggestions have saved us valuable time!
Thanks to the Mailbot, our advisors save up to 40% of time per email. The accuracy of responses and ease of use have significantly improved our customer satisfaction.