DialOnce

Our AI agents for your customer advisors

Transform the productivity of your support agents, with an innovative solution that automates their tasks so they can concentrate on high value-added customer requests.

Boost team productivity with AI-powered assistance

Boost your customer service with our Augmented Advisor solution. Our integrated AI agent handles repetitive requests, freeing up your teams to focus on high-value tasks. Meanwhile, our mailbot agent automates and speeds up email processing with optimal quality.

Integrated agent

A smart assistant for your advisors

An AI agent that contextualizes each request, generates automatic summaries, suggests predictive actions, and easily integrates with your tools thanks to API compatibility.

Mailbot Agent

Automation at the service of your email exchanges

Enhance your advisors' productivity with a Mailbot agent integrated into your customer relationship tools, capable of sorting, translating, drafting emails, handling attachments, and transcribing conversations with efficiency.

Our solutions integrate seamlessly with your CRM, CCaaS, and internal IT ecosystem

Salesforce and DialOnce: a powerful duo for omnichannel customer relations
Microsoft is connectable to DialOnce omnichannel chatbot
Innovative contact management at Kiamo with DialOnce omnichannel chatbot
Integration of Genesys and DialOnce’s omnichannel chatbot for optimal customer service
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Customer communication revolutionized by Axialys and the DialOnce omnichannel chatbot
Customer service optimization with Worldline and DialOnce omnichannel chatbot
Odigo boosted by DialOnce omnichannel chatbot integration
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See our AI agents in action
Book a demo

Integrated Agent

The Augmented Advisor, DialOnce’s omnichannel bot for smooth and efficient customer service

Use cases

  • On-demand support: The AI agent responds in real-time to advisors' questions, provides knowledge base articles, and suggests tailored predefined responses.
  • Automatic interaction summaries: Save time with automatically generated reports after each exchange, ready to be reviewed or archived.
  • Proactive assistance: Receive instant suggestions on actions to take, responses to provide, or wrap-up codes during customer interactions.
  • Advanced technology and seamless compatibility: Benefit from quick integration with your CCaaS tools (Genesys, Kiamo...) via powerful API connectors, ensuring consistent responses across all channels.

Benefits

  • Focus on people: Ease the cognitive load on your advisors with an ergonomic tool that boosts their motivation and efficiency.
  • Real-time understanding: The AI agent contextualizes each request by integrating seamlessly with your information systems and CCaaS tools.
  • Time and cost optimization: Advisors quickly access information, focus on high-value tasks, and reduce processing times.
  • Satisfaction and retention: Features like AI predictions and automated summaries streamline onboarding and help reduce turnover.
  • Future outlook: In 2025, leverage advanced voice tools such as call summaries, instant speech-to-text, and real-time suggestions.
Relevant answers in all circumstances with DialOnce: generative AI chatbot and customer relationship

Mailbot Agent

Agent Assist Reporting

Use cases

  • Automatic response generation: Create complete and contextual responses with just one click.
  • Intuitive classification: Organize emails based on tone, emotion, or business criteria for quick management.
  • Instant translation: Handle multilingual emails with fast and reliable translation.
  • Summarization and transcription: Summarize email threads or convert voice calls into actionable notes.
  • Attachment processing: Quickly analyze attached files to extract key information.
  • Advanced compatibility: Enjoy seamless integration with your CCaaS tools through a single API.

Benefits

  • Time-saving: Automate repetitive tasks, allowing advisors to focus on high-value interactions.
  • Quality and accuracy: Provide tailored, consistent responses with AI assistance that minimizes errors.
  • Customer satisfaction: Reduce response times to enhance the experience and foster user loyalty.
  • Continuous learning: The Mailbot evolves with customer feedback, delivering personalized and adaptable features.
  • Integrated technology: A powerful solution compatible with your tools and seamlessly implemented by our technology partners.
Benefits

Concrete results for an optimized customer experience

Satisfaction +30% Satisfied or very satisfied support agent
Revenues +25% Thanks to better sales recommendations
Staff turnover -30% Thanks to improved job satisfaction
AHT -40% Reduction of processing times through automation

Our clients say it best

Claire Dupont

Customer Relationship Manager at InnovCorp

Since we started using DialOnce's Augmented Advisor, our team is more confident and efficient. The automated summaries and real-time suggestions have saved us valuable time!

Stéphanie Dumas

Customer Service Manager

Thanks to the Mailbot, our advisors save up to 40% of time per email. The accuracy of responses and ease of use have significantly improved our customer satisfaction.

See our AI agents in action
Book a demo