Equip your advisors with high-performance AI tools. Not only will this enable your advisors to gain in productivity (access to information, pre-written answers, conversation summaries...) but it will also reduce your processing costs, while improving the employee experience.
For a seamless customer journey, put our conversational agent augmented by generative AI in the hands of your advisors. This will enable them to access knowledge very quickly, without escalating to an expert, another advisor or another channel.
To relieve your advisors of the burden of processing emails, install our mailbot at the front end and spare them all the emails that don't require their expertise!
> The mailbot finely understands the intent of the message and can respond directly.
> The mailbot finely understands the intention and, depending on the level of the request, can put the message back in the queue or suggest routing to another queue, an expert, etc.
Assisted response via generative AI is a great help to advisors, who save precious time!
The conversational agent enables them to access the expected answer very quickly, without having to search the knowledge base or write a new answer.
AI can also take care of the escalation process to an expert, or directly propose the right answer or process.
> Transformation of the advisor experience
> Increased productivity
> Accelerated training