Switching from voice to digital is very simple.
When a call comes in, you can offer the customer the option of switching to digital to resolve their request autonomously, or to be taken care of and directed towards the best resolution path.
An SMS is then sent with a link to your Omnichannel conversational agent, a single point of access for all contact paths!
There are many uses for visual IVR in customer relations.
To find out more, read the article
12 reasons to digitize your inbound calls
"Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!"
"Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators."
"DialOnce offers us a real solution! When customers call the corresponding number, they can finally get an answer to their query by being redirected to the DialOnce application."
"We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams."
"Thanks to DialOnce's orchestrator, we've improved our pick-up rate, seen an increase in the use of selfcare for order tracking and repair follow-up, and improved our unit cost!"
