The simple transition from voice to digital

As the market leader, DialOnce has been digitizing more than 15 million calls every year for almost 10 years!
DialOnce's Visual IVR and its role in enhancing customer relations with omnichannel bot usage

Very simple

and seamless

Switching from voice to digital is very simple. 

When a call comes in, you can offer the customer the option of switching to digital to resolve their request autonomously, or to be taken care of and directed towards the best resolution path.

An SMS is then sent with a link to your omnichannel chatbot, a single point of access for all contact paths!

24/7 customer service reachable with DialOnce and visual IVR


100% and 24/7
Increased SelfCare usage rate with DialOnce and visual IVR


Increased usage rate
Cost optimization in customer service processing with DialOnce and visual IVR

Cost to serve

Connect your chatbot with all your business tools

Customer service optimization with Worldline and DialOnce omnichannel chatbot
Salesforce and DialOnce: a powerful duo for omnichannel customer relations
Odigo boosted by DialOnce omnichannel chatbot integration
Microsoft is connectable to DialOnce omnichannel chatbot
Innovative contact management at Kiamo with DialOnce omnichannel chatbot
Integration of Genesys and DialOnce’s omnichannel chatbot for optimal customer service
Customer communication revolutionized by Axialys and the DialOnce omnichannel chatbot

Don't be overwhelmed

Visual IVR applications

There are many uses for visual IVR in customer relations.

  • Absorbing recurring call peaks or during particular crises
  • Develop the use of SelfCare solutions
  • Reduce the number of incoming calls and repeat calls to other channels

To find out more, read the article
12 reasons to digitize your inbound calls

DialOnce Visual IVR to absorb call peaks and develop SelfCare in customer relations

"Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!"

Arnaud Bailly
Arnaud Bailly
Executive Vice-President, Vattenfall France

"Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators."

Etienne Cornet
Etienne Cornet
Contact Center Director

"DialOnce offers us a real solution! When customers call the corresponding number, they can finally get an answer to their query by being redirected to the DialOnce application."

Raphaël Colas
Raphaël Colas
Responsable du pôle satisfaction client

"We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams."

Laurent Graziani
Laurent Graziani
Customer contact center Director

"Thanks to DialOnce's orchestrator, we've improved our pick-up rate, seen an increase in the use of selfcare for order tracking and repair follow-up, and improved our unit cost!"

Christophe Framechon
Christophe Framechon
Customer Relationship Director, Fnac-Darty
I'd like to test the digitalization of calls
Demo please!