A leader in the Visual IVR market, DialOnce has been digitizing over 15 million calls annually for the past 10 years!
Visual IVR (Interactive Voice Response) is an innovative solution that simplifies and enhances phone interactions by redirecting users to digital journeys through a simple SMS. Instead of navigating through complex voice menus, your customers gain quick access to tailored responses or personalized services via a link sent to their phone. Designed to improve user experience, reduce wait times, and streamline call management, Visual IVR is a key tool for transforming phone traffic into efficient digital opportunities.
Intuitive and Powerful SMS API
Easily integrate our solution with IVRs to redirect calls and send personalized, real-time SMS.
Full Interoperability
Compatible with leading telephony systems and CRM tools (Odigo, Orange Business, Vonage, etc.).
Advanced Personalization
Tailor SMS to each client’s situation for targeted and relevant communication.
Robust Technology
Trusted by top companies to manage millions of interactions, ensuring reliable performance.
Real-Time Reporting
Track performance and instantly adjust strategies using precise data.
Enhanced Customer Experience
Send an SMS with a link to digital solutions after a call, reducing wait times and boosting satisfaction.
Cost Reduction
Minimize incoming calls to agents by redirecting clients to intuitive digital alternatives.
Peak Activity Management
During high-demand periods, streamline call flows and prevent bottlenecks through digitized customer journeys.
Intelligent Support
Provide solutions even when agents are unavailable by sending SMS with links to online guides or tools.
Personalized Customer Journeys
Deliver a smooth experience by adapting digital solutions to each client’s specific needs.
"Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!"
"Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators."
"DialOnce offers us a real solution! When customers call the corresponding number, they can finally get an answer to their query by being redirected to the DialOnce application."
"We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams."
"Thanks to DialOnce's orchestrator, we've improved our pick-up rate, seen an increase in the use of selfcare for order tracking and repair follow-up, and improved our unit cost!"
