Insurance, banking< Back to the cases
Following the deployment of new contact paths in 2020, the number of incoming contacts increased by 200%. The pick-up rate then deteriorated to 55%, posing a service quality problem.
Crédit Agricole Nord de France has deployed the DialOnce Visual IVR to offer its customers alternative solutions to the telephone on all telephone lines.
Read the full interview with the Customer Relations Center Director
""We gained 34 points of reachability where we had initially hoped for 15-20 points. This has enabled us to rediscover our ability to make outgoing calls. We used to suffer our calls: today, thanks to DialOnce, we've been able to regain serenity in our teams.""
Customer Relations Center Manager - Consumer Market