Conversational AI is gradually transforming customer relationships in retail. Faced with increasingly numerous, omnichannel, and immediate requests, teams must maintain a high level of service with constant resources.
The challenge is not to do more, but to better absorb demand, streamline customer journeys, and reduce recurring friction points, while preserving the quality of the customer experience.
In this webinar, the IDKIDS group shares in concrete terms how an AI agent has been integrated into its customer operations. From structuring inbound flows to evolving voice and digital journeys, discover the measurable impact of this project on the group’s organization and performance.
