Events
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Each year, All4Customer offers a clear view of how customer experience is evolving, the latest innovations, and emerging trends for the future.
From March 24 to 26, the DialOnce team will be at booth E35.
This will be an opportunity to discover how AI is transforming customer service today through real use cases, feedback from the field, and discussions with experts facing the same challenges. We will of course talk about AI and AI agents, but above all about its concrete benefits: better orchestration of customer journeys, managing activity peaks, structuring inbound flows, and improving operational efficiency.
No theoretical speeches: live demos, discussions, real feedback, and peer exchanges to leave with concrete, immediately actionable ideas.
Each day at lunchtime, we will also welcome you for a convivial moment at the booth, with red wine, cheeses, and charcuterie, to continue the conversations in a different setting alongside our partners Kiamo, Efficy, and Diabolocom.
On Wednesday, March 25, 2026, from 2:00 pm to 2:45 pm, FNAC-DARTY will share feedback on optimizing self-service and customer satisfaction through AI, in collaboration with DialOnce.
Franck Boubet, Head of Projects, Steering and Remote Customer Service Transformation at FNAC-DARTY, will explain how DialOnce’s AI has been integrated at the core of customer journeys to streamline request handling, better route interactions, and strengthen omnichannel consistency.
We will look at what was implemented, how customer journeys were redesigned, and the impact this had on contact volumes, customer autonomy, and advisors’ day-to-day work.
Throughout the event, take part in our booth prize draw for a chance to win a bottle of champagne.
