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AI and AI agents do not work by magic. They rely on the data companies collect, process, and use every day.
An increasing share of this data comes directly from customer service operations. Every interaction feeds AI systems, influences decisions, and contributes to value creation. The question is no longer just about integrating AI, but about understanding where the data goes, who can access it, and how it is used.
Digital sovereignty is becoming both an operational and strategic issue, directly linked to customer service performance and user trust.
Ensuring this sovereignty helps secure interactions, maintain control over data, guarantee transparency in how it is used, and create the conditions for a reliable, long-term customer relationship.
Today, “Made in France” is no longer just a matter of brand image, but a concrete choice related to technological control, data security, and performance.
This roundtable will address these topics in a practical way, drawing on real-world feedback and discussions between different customer experience stakeholders. The goal is to understand how to align technology, human execution, and data usage to turn customer service into a sustainable value driver in the age of AI.
Date: March 17 at 11 AM (online event)
Register via the link below to take part in this discussion and learn how to integrate data sovereignty into the management of your customer service.
