Events
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From the digitization of calls to omnichannel data management, Stéphanie Nammour, Director of Customer Relations at TUI France, will be highlighting the strategies that enable Customer Services to boost performance and customer satisfaction!
Developing and optimizing BtoB and BtoC customer contact paths: offering customers a choice in their relationship with the Brand.
Professionalize the employee journey using generative AI: put artificial intelligence to work for the employee.
Analyze customer service efficiency using multiple technologies: the omnichannel Cockpit in efficient management mode.
