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During this webinar, we’ll explore how TUI, winner of the 2024 Customer Relationship Podium, successfully transformed and significantly improved its customer experience by rethinking and optimizing its customer contact journeys.
From call digitalization to omnichannel data-driven management, Stéphanie Nammour, Customer Relationship Director at TUI France, will share the strategies that have helped their Customer Service team boost both performance and customer satisfaction.
-Develop and optimize B2B and B2C contact journeys: offer each customer the freedom to choose how they engage with the brand.
-Enhance the employee experience through generative AI: empower advisors with AI to increase efficiency and comfort in their daily tasks.
-Measure customer service performance with omnichannel technology: centralize monitoring with a performance-driven omnichannel cockpit for agile, real-time management.
