France's leading agent expert, thanks to proprietary, specialized AI based on 10 years' experience in customer relations.
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Offer your customers a simple and seamless experience with our AI agents, available across all your channels.
Solutions (AI agent, mailbot,...) to automate your advisors' tasks, integrated with your CCaaS and CRM systems.
Powered by trusted AI and advanced technologies, the conversational agent personalizes customer journeys and optimizes interactions using real-time contextual data. It resolves customer needs or seamlessly routes them to the most effective resolution channel.
Available across all channels:
Simplify the management of your incoming calls with Visual IVR. This solution transforms traditional phone journeys into interactive digital interfaces, allowing your customers to intuitively navigate toward the right solution. Connected to your internal systems, it optimizes handling time while enhancing service quality.
Boost your customer service with the Augmented Advisor solution. Give your teams more time to focus on high-value tasks. The integrated AI agent streamlines access to information by leveraging a trusted knowledge base and synthesizing data from multiple sources. The Mailbot agent automates email classification and processing.
Thanks to an expert and personalized AI, understand and efficiently resolve customer intents, leveraging over 10 years of expertise.
Benefit from integrated quality control and precise indicators to ensure optimal and measurable responses.
Ensure seamless continuity across all channels with advanced orchestration and integration.
A high-performance solution
Expertise in AI
Expertise in customer service
"Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!"
"Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators."
"DialOnce offers us a real solution! When customers call the corresponding number, they can finally get an answer to their query by being redirected to the DialOnce application."
"We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams."
"Thanks to DialOnce's orchestrator, we've improved our pick-up rate, seen an increase in the use of selfcare for order tracking and repair follow-up, and improved our unit cost!"
Discover how a generative AI agent transforms the customer experience by automating conversations while delivering precise and personalized responses.
Co-written with consulting firm Sia, this white paper guides companies step by step in drafting a requirements document tailored to an AI agent. It provides a simple, customizable tool applicable to all types of projects to maximize the chances of success.
