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With revenue exceeding $1.7 billion in 2017, over 75,000 employees across 22 countries, and more than 146 contact centers, Foundever has established itself as a key player in integrated business services and customer relations. As a leader in customer experience, digital solutions, and training, the group, founded in 1994 by Arnaud de Lacoste, Laurent Uberti, and Olivier Camino, stands out for its expertise in digital transformation.
At the 2017 Customer Relationship trade show in Paris, Arnaud de Lacoste shared his vision for this transformation and formalized a strategic partnership with DialOnce.
"We are solution builders, not product makers," says Arnaud de Lacoste. Foundever's approach is based on designing "the best possible solution, brick by brick, within a fully integrated customer journey".
However, in a context of digital transformation, where innovation plays a key role, how can a company remain flexible while being one of the four major players in the industry?
"We rely on an ecosystem of partners [to build] a solution that makes sense for the end customer," adds the co-founder of The Social Client, a digital transformation agency established in 2011.
The digital transformation agency The Social Client, founded in 2011, has significantly enriched Foundever’s offering by forging strategic partnerships with cutting-edge startups and companies. From Eptica, with its multichannel customer interaction management solution, to Lithium and its Social CRM, and DialOnce with its visual IVR, the group has provided its clients with the necessary agility through ever more efficient tools.
However, for Arnaud de Lacoste, while all the proposed solutions address clearly identified client needs, some stand out particularly.
“We have built a strong partnership with DialOnce for over a year,” he states. “We share the same values around simplicity and well-executed service.”
According to him, the integration of Foundever with DialOnce technologies helps optimize investments by ensuring “an efficient sorting of calls based on their value and a significant improvement in processing costs.” With operations in France, the United States, and Brazil, this partnership is set to thrive and endure. “For as long as possible,” adds the executive.
