In the coming years, excellence in Customer Relations will either be augmented or it won’t be… But how? Between innovation and improvement, what evolutions can we expect? What are the future technologies of Customer Relations?
Specialists share their vision in this white paper in the hope of making technology a means to strengthen the solutions/employees duo in service of the customer experience.
You will notably find a double-page interview with the CEO of DialOnce, Charles Dunston, on his vision and recommendations for the horizon of 2030.
Happy reading !
