Become a DialOnce partner: offer your customers the French AI agent for contact journeys
Your customers want to stay reachable without overloading their contact centre. With DialOnce, you give them an AI agent that captures, qualifies and resolves their inbound requests, or hands them over to the right advisor. You open up new projects with your customers and strengthen your position alongside them, whether you choose to resell our solutions, integrate them or recommend them.
For the past 10 years, more than 150 large private and public sector organisations have relied on DialOnce technology.
Partners who share our convictions
DialOnce is a French software company. Our solutions are developed and hosted in France, and we stand for secure, sovereign and responsible AI.
We choose our partners with the same standards. A contact journey runs through several tools, and customer data runs through them with it: every link in the chain must offer the same guarantees. We therefore work with vendors, integrators and consulting firms for whom digital sovereignty and data protection matter as much as they do to us.
Why become a DialOnce partner?
Becoming a DialOnce partner means winning new projects and building customer loyalty with AI agents proven across more than 150 large organisations.
Grow your revenue
You add a complete range to your catalogue, from the Digital AI Agent and the Voice AI Agent to the AI Advisor Suite. Each one is a chance to open a new project with your customers.
Build customer loyalty
You answer their AI projects with a solution that plugs into the platform you have already sold or installed for them. At Kiamo, for example, DialOnce is activated as an option of the CCaaS.
Rely on proven results
25% of calls and contacts avoided, +35 points of reachability: results measured among our customers, which you can showcase to yours.
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The Kiamo x DialOnce association enables a true 100% omnichannel customer journey: from your Interactive Voice Server, at the point of sale, or from your digital journeys to the processing of the customer request by your agents. We increase our customers' efficiency tenfold with DialOnce
Arnaud Cavé
Marketing and Communications Director, Kiamo
How to work with DialOnce: resell, integrate or recommend
Depending on your business, the partnership takes one of these three forms.
Reseller
You market DialOnce solutions as part of your offer and you hold the contract with your customer. Kiamo, a reseller and CCaaS partner, is one example: DialOnce is an option of its platform.
Integrator
You install DialOnce solutions at a shared customer and connect them to its existing environment. We work this way with integrators such as NXO.
Referral partner
You recommend DialOnce to your customers and put us in touch. DialOnce then contracts directly with the customer. This is the model chosen by consulting firms that support customer relations departments.
What DialOnce brings to all its partners
- AI expertise. You draw on our expertise and know-how in AI dedicated to customer relations, proven with more than 150 large organisations.
- Training. We train your sales and pre-sales teams in our solutions and their use cases.
- Co-marketing. We run joint actions: shared participation in events, webinars and blog articles.
- Business review. We regularly review together the opportunities in progress and the actions to come.
Which DialOnce solutions should you offer your customers?
The whole range is open to partners. Where you start depends on your business.
CCaaS and CRM vendors
Your customers already work in your platform. DialOnce AI agents connect to it and extend its value, from the customer's request to the advisor's desk.
At the heart of the range
Digital AI Agent, connected to your customers' CCaaS and CRM
It answers customer requests on digital channels and works with the tools already in place.
- Handover to the advisor. When the request calls for it, the conversation passes to the advisor in the CCaaS, with its context.
- Writing to the CRM. Information gathered during the conversation is recorded in the CRM.
- Knowledge extraction. The agent draws its answers from existing content and knowledge bases.
At the advisor's desk
It fits into the advisor's toolbar: the Advisor AI Agent assists them during the conversation, and the Email AI Agent prepares their email replies.
At the phone welcome
It complements the telephone welcome and routes callers to the right journey.
Integrators
The Voice AI Agent, the Visual IVR, the Vocal Guide and call back are installed on your customer's telephony.
Consulting firms
You recommend the solution that answers the diagnosis made at your customer, across the whole range.
Which platforms is DialOnce compatible with?
DialOnce is platform-agnostic: our solutions connect to the main contact centre and CRM platforms on the market, without imposing a vendor. Your customers keep their tools and our AI agents plug into them.
CCaaS and CRM vendors
Integrators
Frequently asked questions about DialOnce partnerships
Who can become a DialOnce partner?
Contact centre (CCaaS) and CRM vendors, integrators, consulting firms and customer relations outsourcers.
What is the difference between a reseller, an integrator and a referral partner?
A reseller markets DialOnce as part of its offer and holds the contract with the customer. An integrator installs the solution at a shared customer. A referral partner recommends DialOnce and makes the introduction; DialOnce then contracts directly with the customer.
Which contact centre platforms is DialOnce integrated with?
DialOnce is platform-agnostic: it connects to the main contact centre and CRM platforms on the market. The directory on this page shows a selection, including Kiamo, Genesys, Odigo, Diabolocom, Axialys, NICE inContact, Salesforce and Easiware. This list is not exhaustive. Your platform is not listed? Contact us to check compatibility.
Which DialOnce solutions can a partner offer?
The whole range: Digital AI Agent, Voice AI Agent, Visual IVR, Vocal Guide, call back and the AI Advisor Suite. CCaaS vendors most often start with the AI Advisor Suite, which fits into the advisor's toolbar.
What support does DialOnce give its partners?
Four things: its expertise in AI dedicated to customer relations, training for sales and pre-sales teams, co-marketing actions (shared participation in events, webinars and blog articles) and a regular business review of opportunities in progress.
How do I become a DialOnce partner?
Simply write to us through the contact page, telling us about your business and your customers. We will get back to you for a first conversation.
Let's talk about your partnership project
Tell us who your customers are and what you would like to offer them. We will look with you at the most suitable form of partnership.