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Reminders, only for time slots that your advisors are available for

Callback from the IVR, or web callback from your website or app. The AI agent assesses the request, resolves what it can, and only routes it to a human agent when necessary.

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A promise to call back is a call back

Scheduling a time slot is easy. Filling it requires knowing, at the moment you click, whether someone will be there to call.

The callback feature complements DialOnce’s suite of AI agents for customer relations.

  • pictogram qualification

    Screen before calling back

    The AI agent understands the issue and resolves whatever it can on its own. Only requests that require an agent are escalated as follow-ups, which have already been screened.
  • pictogram-slots

    Slot Times Held

    The calendar displays only open, unbooked time slots. Quotas remain the responsibility of the business units; actual availability is verified at your contact center.
  • pictogram-result

    From the Reminder to the Result

    The context of the interaction appears in the advisor's header bar. The post-call report documents the handling of the call and informs campaign management.

While others offer pre-determined time frames, we align what your teams have planned with what’s actually happening on set.

Web Callback

Council members' schedules, reported by your teams and verified in real time

  • Call diversion used to direct customers toward effective digital solutions and reduce the workload on call centers.

    Declared

    Your professions remain in the lead

    Opening hours, exceptions, and holidays, by area


    Reminder quota per time slot, not just per time range


    Blocked time slots, prioritization, clearing lists


    Campaigns with or without an agent, immediate activation and deactivation

  • Integrating AI into a Contact Center to Improve Efficiency and the Customer Experience

    Verified

    Practical experience corrects theory

    Advisors available by expertise, calls in queue, wait times


    Immediate callback offered when agents are available

    Today’s time slots are closed if the team is understaffed

    SMS reminder to reschedule if the time slot becomes unavailable

How this affects your metrics

Results measured among our clients and published with their consent. Similar results have been observed among more than 150 major clients.
  • indic-decroche

    +26 points

    Call drop rate

    Fnac Darty, with the AI agent deployed upstream of the contact center.

  • missed-calls-indicator

    21%

    Avoided Calls

    All these requests were handled before we even had to schedule a callback.

  • identify-leads-qualify

    36%

    Qualified Leads

    CASDEN, on digital journeys.

The callback feature integrates with your contact center

Callback requests are created within your existing campaigns—whether inbound or outbound—along with the context of the interaction. No need to manage a separate tool alongside your CCaaS.

Diabolocom, Genesys, Odigo, Kiamo, Five9, NICE, Axialys, RingCentral, Salesforce, Zendesk
French software provider; AI designed and hosted in France. An authenticated customer’s phone number can be displayed as a masked number without requiring re-entry.

Your teams stay in control

Time slots, quotas, and strategies are configured automatically. The console displays occupancy by time slot, flags those that staffing levels will no longer allow us to fill, and suggests rescheduling before a call is missed.

Mockup Reminder Management

Further Reading

  • Retail

    Comment Darty a amélioré sa joignabilité en diminuant ses coûts ?

  • Article

    SVI Visuel et Voicebot pour digitaliser la relation client