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Founded in Paris in 2015, DialOnce is a French SaaS software company, specialising in AI . It started by digitalising inbound calls with Visual IVR, then extended its AI agent across every touchpoint: voice, web, Google, SMS, WhatsApp, welcome kiosk. Today that agent captures the request, qualifies it, resolves it where it can, and hands it over to the right advisor or system with its full context.
Since its founding, the company has continued to grow, relying on strong financial results and renewed customer loyalty to win over the market and position itself as the go-to tool for omnichannel orchestration of customer journeys.
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Innovation
Nothing is impossible at DialOnce. We embrace challenges, and innovation is at the heart of every project.
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Excellence
We keep our promises and that's why our customers are loyal. We respect our commitments and do our utmost to help our customers achieve their goals.
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Pleasure
We love what we do, and our work speaks for itself. DialOnce is recognized for its agility, expertise, and strong client partnerships.
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Through its management team
At DialOnce, our mission and vision are embodied by our leaders, who constantly reinvent the way businesses interact with their customers through innovative solutions designed to simplify and enhance both the customer and advisor experience.
Cyril Cassaigne, our Head of Customer Success, perfectly represents this determination and passion by taking on the Ultra Trail Mont Blanc. His commitment and perseverance in this extreme endurance challenge reflect our own relentless pursuit of excellence and innovation.
Charles Dunston, the President, founded DialOnce with a simple observation: the complexity and frustration of IVRs. He envisioned an innovative solution that automatically redirects calls to a digital interface. As a visionary leader, he has driven the company towards technological and managerial innovation, making DialOnce a profitable business, a leader in visual IVR for nearly 10 years, and a company highly recommended by both clients and employees.
Following this approach, DialOnce has expanded its expertise to AI agent for contact journeys to continuously enhance the customer experience and streamline communication across all channels.
This evolution is driven by a skilled and dedicated team, bringing their expertise and energy to establish DialOnce as a key player in innovation, combining excellence with customer satisfaction.
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DialOnce is hiring
We are always on the lookout for new talent. Check out our available positions on our dedicated page. At DialOnce, we don’t just innovate in our industry, we are also actively committed to corporate social responsibility initiatives. Explore our CSR actions and commitments on our dedicated page.