Mistral Network improves traveler selfcare with an AI agent
Meeting rapidly evolving passenger expectations
Facing rapidly evolving passenger expectations, including 24/7 access to information, immediate and reliable answers, and support adapted to all passenger profiles (regular users, occasional travelers, and tourists), Réseau Mistral Toulon wanted to deploy an AI agent accessible directly from its website.
Réseau Mistral's benefits:
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Provide an additional information channel to handle simple customer service requests
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Help manage peaks in demand linked to disruptions or the tourist season
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Promote existing self-service solutions across digital journeys
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Help identify unanswered customer requests and progressively enrich website and FAQ content
To achieve this: the omnichannel AI agent
With the support of RATP Dev, Le Réseau Mistral in Toulon deployed the DialOnce omnichannel AI agent to support passengers throughout their journey, from trip planning to arrival at their destination.
For passengers, the AI agent provides instant access to information 24/7, fast and direct answers without having to search through the website, a smoother and more reassuring experience, and greater autonomy throughout their journeys.
A simple, adaptable, and scalable approach:
- Fast implementation without heavy transformation
- Built on the tools and data already in place at Réseau Mistral
- Adapted to the local specificities of the network
- Seamless integration into existing digital journeys
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An enriching experience. A truly interesting project led by the DialOnce team, who were attentive and highly responsive throughout. The project was well structured, with smooth collaboration and continuous support at every stage of its progress. A genuine co-construction effort built on collaboration, knowledge sharing, professionalism, and clear project management, exactly what I value in a successful project.
