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Our AI agents for your customer advisors

Transform the productivity of your support agents, with an innovative solution that automates their tasks so they can concentrate on high value-added customer requests.
Demonstration

Boost team productivity with AI-powered assistance

 

Boost your customer service with our Augmented Advisor solution. Our integrated AI agent handles repetitive requests, freeing up your teams to focus on high-value tasks. Meanwhile, our mailbot agent automates and speeds up email processing with optimal quality.


  • Integrated agent

    A smart assistant for your advisors

    An AI agent that contextualizes each request, generates automatic summaries, suggests predictive actions, and easily integrates with your tools thanks to API compatibility.

  • Mailbot Agent

    Automation at the service of your email exchanges

    Enhance your advisors' productivity with a Mailbot agent integrated into your customer relationship tools, capable of sorting, translating, drafting emails, handling attachments, and transcribing conversations with efficiency.


Our solutions integrate seamlessly with your CRM, CCaaS, and internal IT ecosystem

  • Salesforce and DialOnce: a powerful duo for omnichannel customer relations
  • Microsoft is connectable to DialOnce omnichannel chatbot
  • Innovative contact management at Kiamo with DialOnce omnichannel chatbot
  • Integration of Genesys and DialOnce’s omnichannel chatbot for optimal customer service
  • Partnership between Nice inContact and DialOnce to enhance customer journeys through omnichannel generative AI
  • Customer communication revolutionized by Axialys and the DialOnce omnichannel chatbot
  • Customer service optimization with Worldline and DialOnce omnichannel chatbot
  • Odigo boosted by DialOnce omnichannel chatbot integration
  • Partnership between Mayday and DialOnce to enhance omnichannel customer engagement with generative AI solutions
  • Cisco Webex and DialOnce partnership to enhance customer experience through generative AI and omnichannel orchestration
  • SharePoint partnership with DialOnce to structure content and power AI agents used in customer experience journeys

Integrated Agent

Beyond chatbots. An AI agent that really works!

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Use Cases

  • On-demand support: The AI agent (next-generation AI chatbot) responds in real-time to advisors' questions, provides knowledge base articles, and suggests tailored predefined responses.

  • Automatic interaction summaries: Save time with automatically generated reports after each exchange, ready to be reviewed or archived.

  • Proactive assistance: Receive instant suggestions on actions to take, responses to provide, or wrap-up codes during customer interactions.

  • Advanced technology and seamless compatibility: Benefit from quick integration with your CCaaS tools (Genesys, Kiamo...) via powerful API connectors, ensuring consistent responses across all channels.

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Benefits

  • Focus on people: Ease the cognitive load on your advisors with an ergonomic tool that boosts their motivation and efficiency.

  • Real-time understanding: The AI agent (new-generation chatbot) contextualizes each request by integrating seamlessly with your information systems and CCaaS tools.

  • Time and cost optimization: Advisors quickly access information, focus on high-value tasks, and reduce processing times.

  • Satisfaction and retention: Features like AI predictions and automated summaries streamline onboarding and help reduce turnover.

  • Future outlook: In 2025, leverage advanced voice tools such as call summaries, instant speech-to-text, and real-time suggestions.

Mailbot Agent

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Use Cases

  • Automatic response generation: Create complete and contextual responses with just one click.

  • Intuitive classification: Organize emails based on tone, emotion, or business criteria for quick management.

  • Instant translation: Handle multilingual emails with fast and reliable translation.

  • Summarization and transcription: Summarize email threads or convert voice calls into actionable notes.

  • Attachment processing: Quickly analyze attached files to extract key information.

  • Advanced compatibility: Enjoy seamless integration with your CCaaS tools through a single API.

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Benefits

  • Time-saving: Automate repetitive tasks, allowing advisors to focus on high-value interactions.

  • Quality and accuracy: Provide tailored, consistent responses with AI assistance that minimizes errors.

  • Customer satisfaction: Reduce response times to enhance the experience and foster user loyalty.

  • Continuous learning: The Mailbot evolves with customer feedback, delivering personalized and adaptable features.

  • Integrated technology: A powerful solution compatible with your tools and seamlessly implemented by our technology partners.

Concrete results for an optimized customer experience

  • Satisfaction

    +30% Satisfied or very satisfied support agent

  • Staff Turnover

    -30% Thanks to improved job satisfaction

  • Revenues

    +25% Thanks to better sales recommendations

  • AHT

    -40% Reduction of processing times through automation

Our clients say it best

  • Since we started using DialOnce's Augmented Advisor, our team is more confident and efficient. The automated summaries and real-time suggestions have saved us valuable time!

    Claire Dupont

    Customer Relationship Manager at InnovCorp

  • Thanks to the Mailbot, our advisors save up to 40% of time per email. The accuracy of responses and ease of use have significantly improved our customer satisfaction.

    Stéphanie Dumas

    Customer Service Manager

FAQ

  • DialOnce's AI agents are designed to assist advisors in their daily work, not to replace them. DialOnce's Augmented Advisor solution is an AI agent integrated into your customer relationship tool (Kiamo, Genesys, Salesforce...) that helps process customer requests by facilitating access to information and preparing relevant responses. The final decision is left to the advisor. The Mailbot solution facilitates the sorting and processing of incoming emails. Advisors work on already-structured requests, with the right information available at the right time. This organization reduces search time, speeds up the response process and allows teams to focus on high-value situations.

  • With DialOnce's AI agents, advisors can save time on repetitive and time-consuming tasks such as sorting emails, searching for information, preparing responses or writing summaries. Exchanges are better structured thanks to readily available information, summaries can be generated automatically and action suggestions support request processing. This helps reduce response times, improve team productivity and limit mental load, while maintaining service quality and workplace comfort.

  • No. These solutions are designed as tools to serve advisors, not as replacement solutions. The Mailbot automates the processing of large volumes of emails and response preparation, while the Augmented Advisor provides operational support by facilitating access to information and structuring exchanges. Decisions, tone and relationship remain entirely in the advisor's hands. This approach enables greater efficiency and peace of mind while preserving the central role of humans in customer relations.

  • In the DialOnce ecosystem, AI agents operate within a strictly defined framework. When a request falls outside expected cases or requires human analysis, the AI does not try to respond at all costs. It relies on integrated control mechanisms (LLM-as-a-judge and human review) and hands over to the advisor with all the information already collected. The advisor then takes over without loss of context and with everything needed to respond appropriately. This approach ensures seamless journeys, avoids inappropriate responses and allows AI to be used only where it brings real added value.

  • At DialOnce, response reliability is based on over 10 years of expertise, controlled product design and business content validated by the company. AI agents rely on your knowledge bases, internal procedures, response templates and eligibility rules defined in your repositories. The AI does not take autonomous initiative; it reformulates and formats existing information within the defined framework. The advisor maintains control at every step and can validate, adjust or complete the response before sending. This combination of AI, business rules and human validation produces consistent, compliant responses adapted to the operational requirements of customer service.