DGFIP: successful adoption of DialOnce's visual IVR
Contexte
4 years ago, in the context of the "prélèvement à la source" (withholding tax), and in order to absorb a sharp increase in calls, the DGFIP wanted to offer its users new services to encourage the use of digital technology.
The stated aim was to :
- Providing a response to every user
- Promote the use of digital technology
- Reduce the volume of incoming calls
Objective: promote the use of digital technology
Since then, its use has continued to support users through all the tax reforms that have occurred, such as the abolition of the primary residence tax, the end of the contribution to public broadcasting, or the implementation of the new obligation for property owners to declare the occupancy of their residential premises.
In a workshop scheduled for Thursday, September 28th, in the heart of Paris, Emmanuel Cardot from the DGFIP will share his experience, accompanied by Adrien Lesage, Sales Director at DialOnce, and Julien Bastide, Opportunity Manager at Orange Business.
Speakers
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EMMANUEL CARDOT, RESPONSABLE DES CENTRES DE CONTACT DES PARTICULIERS, DGFIP
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ADRIEN LESAGE, DIRECTEUR COMMERCIAL, DialOnce
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JULIEN BASTIDE, OPPORTUNITY MANAGER, Orange Business
