Schindler ensures its relational excellence with the visual IVR
Omnichannel approach
Schindler has a duty to respond to every incoming call, especially those related to emergency and assistance services. To achieve this, it was necessary to adopt an omnichannel approach to contact paths, and thus relieve the telephone channel of its workload.
Objectives:
- Ensure relational excellence
- Deal with peaks in activity
- Prioritize calls
- Promote and complement digital channels
Project
Schindler has deployed DialOnce Visual IVR to support its helpdesk, offering alternative solutions to the telephone.
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DialOnce's strength: its teams are completely immersed in our businesses. This is also what enabled us to succeed with the project. The teams adapt to the needs of the business. We can see that our customers are adopting it, so it's been a successful trial, and we can't wait to go further with the solution.
