Mistral Network improves traveler selfcare with an AI agent

With the support of RATP Dev, Le Réseau Mistral in Toulon deployed the DialOnce omnichannel AI agent to support passengers throughout their journey, from trip planning to arrival at their destination.

For passengers, the AI agent provides instant access to information 24/7, fast and direct answers without having to search through the website, a smoother and more reassuring experience, and greater autonomy throughout their journeys.

A simple, adaptable, and scalable approach:

• Fast implementation without heavy transformation
• Built on the tools and data already in place at Réseau Mistral
• Adapted to the local specificities of the network
• Seamless integration into existing digital journeys