GMF adopts DialOnce Visual IVR to reduce costs

📅 February 08, 2024 | 🕗 11:30 - 12:30

✨ Join us to discover how Groupe Covéa/GMF Assurances revolutionized its customer service in insurance with DialOnce's Visual IVR.

🎯 Objectives achieved:

• Improved customer service reachability.

• Encouragement of self-care solutions.

• Significant improvement in customer experience.

🎙️ Key witnesses:

• Vincent Dalençon of Covéa, digital transformation expert.

• Paul Flon from GMF, customer relations specialist.

• Adrien Lesage from DialOnce, Chief Revenue Officer.

💡 They will share:

• Project background and deployment.
• Main ROI and impacts of visual IVR on claims declaration and follow-up.