---
title: How to properly orient your contacts with the right channel?
description: Charles Dunston, CEO and co-founder, explains how DialOnce helps clients direct their contacts to the best solution through the right channel. Check the interview!
---

[Resource centre ](https://dialonce.ai/en/blog)

# [How to properly orient your contacts with the right channel?](https://dialonce.ai/en/blog/orient-contacts-right-channel)

 Written by [Bastien Meaux](https://dialonce.ai/en/blog/author/bastien-meaux) | Jan 12, 2024 12:00:00 PM

 

Find DialOnce on the show **"Le Lab de Smart Tech"** recently broadcasted on **[Bsmart.fr.](http://bsmart.fr/) **

 

Charles Dunston, CEO and co-founder, explains how DialOnce helps its clients direct their contacts to the best solution via the right channel. A 360-degree support with a back office so that the company can be completely autonomous and track the effectiveness of its journeys in real time.

 

[Watch the interview](https://youtu.be/uINrFPUxHFM)<https://info.dialonce.ai/en/demo-ai-agents?hsLang=en>

 

 

 

[View full post](https://dialonce.ai/en/blog/orient-contacts-right-channel)

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