How did le Crédit Foncier improved its customer experience?

Crédit Foncier transforms customer experience with DialOnce

Tuesday, April 10, 2018, Matthieu Angibaud, Business Developer at Dial Once, led a workshop on the theme of Visual IVR with one of our clients: Crédit Foncier. Through the testimony of this major player in real estate financing, discover how Dial Once offers a new, differentiating customer experience in the financial sector with its Visual IVR, while addressing other significant challenges of the group: digital transformation, reduction of processing costs, and optimization of customer journey management.

Present to share their experiences were:

Christine Jeanmougin – Quality Project Manager
Aline Juteau – Project Manager
Célia Mosca – Customer Relations Manager
Cécile Chevalier-Rottman – ‎Head of Innovation and Quality Management

Find the summary of the workshop in video:

Watch the video

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