Optimizing request handling in social housing and real estate
-
Automate the processing of simple requests
-
Direct each tenant to the right channel
-
Ensure 24/7 availability, even in the evenings and on weekends
-
Boost the efficiency of your internal teams
The AI agent: a new driver of customer relations in social housing and real estate
To make every interaction simpler and faster in the social housing sector, the AI agent for social housing (new generation of chatbot) adapts to your daily challenges and supports you at every stage of the tenant lifecycle:
-
Streamlines the management of high volumes of requests, typical of public housing
-
Eases the workload of your teams by handling repetitive or low-value questions
-
Ensures continuous availability for your tenants, even in the evening or on weekends, without mobilizing your advisors, improving overall customer satisfaction
-
Allows customer service representatives to focus on managing high-priority or sensitive situations, increasing their productivity
-
Simplifies the management of multichannel communication and tenant reachability (tenant portal, phone, email, messaging apps...) by centralizing requests and improving traceability
Integrations that fit every use case
Smart support across all your channels
No more endless searches or repeated requests, tenants get clear answers to their questions (rent, due dates, routine procedures with the housing provider...) directly through the channel of their choice: website, app, email, phone. Thanks to omnichannel orchestration of all tools and journeys (chatbot for tenant relations and orchestration, visual IVR, and mailbot), requests are automatically routed to the right channel and the appropriate level of support.
Fewer calls, more availability for complex cases, and improved reachability across all contact points provided to social housing residents.
Automate administrative tasks to better focus on what matters most
Certificates, payment schedules, reminders, rent follow-ups for social housing tenants… everything that can be automated is. When a tenant interacts with the conversational agent,(new-generation AI chatbot) it detects their intent and leverages your business tools to deliver a personalized response. Advisors also benefit from this intelligence: they receive enriched context as soon as contact is made and have access to two complementary tools to boost efficiency. The mailbot automatically sorts incoming emails and suggests appropriate replies. The augmented advisor provides real-time assistance, generates conversation summaries, and drafts post-call reports.
Say goodbye to repetitive tasks, switch to proactive, contextualized management that strengthens your teams’ reachability.
Simplified and secure document collection
When their situations change and they want to update their file, our solution guides tenants in submitting their supporting documents. The conversational agent and orchestrator assists tenants by adapting the process based on the context, thereby optimizing the flow of information into your systems without the involvement of your advisors.
Fewer back-and-forths, streamlined data collection, and reduced workload for social housing providers, all thanks to a well-designed self-care strategy.
A better-equipped advisor to provide effective support
With an enhanced interface powered by our solution Agent assit and a centralized history of interactions, your advisors have all the key information they need to efficiently handle complex requests. Suggested replies, quick access to information from the knowledge base, and summaries of multichannel interactions, everything is designed to save time for social housing teams, reduce errors, and strengthen the quality of human interaction.
A technological ally that empowers advisors and enhances the tenant experience during key moments, while encouraging the adoption of digital solutions throughout the contact journey.
Use Case – 1001 Vies Habitat
1001 Vies Habitat chose DialOnce to structure its contact journeys with an AI chatbot for social landlords, designed to go beyond a simple chatbot. The result: improved accessibility for tenants, pre-qualified requests before being passed on to teams, and enhanced service quality throughout the tenant journey.
Our customers say it best!
-
Thanks to DialOnce’s conversational agent, we have not only improved the accessibility and responsiveness of our service, but also optimized the management of incoming requests, allowing our tenants to get instant answers to their queries, 24/7.
Why trust DialOnce?
Because your teams don’t need just another chatbot, they need a true driver of tenant relationship transformation. Our approach is built on three core areas of expertise and over 10 years of French-made know-how:
-
A complete and proven AI agent platform
Our AI tenant assistance agents are more than simple chatbots. They intelligently orchestrate every tenant interaction across all channels (voice, web, messaging), integrating with your business tools to automate, redirect, or qualify requests. A single interface for a fully controlled end-to-end journey.
-
Data science expertise serving performance
We combine conversational modeling, intent scoring, intent adaptation, and quality monitoring. Powered by data, your customer journeys continuously evolve, refine, and improve. Every interaction becomes an opportunity to strengthen your relationship with tenants.
-
Industry expertise rooted in social housing
Our teams understand your challenges, channel overload, tenant diversity, regulatory requirements, budget constraints... We support you every step of the way to co-build journeys tailored to your processes, your audiences, and your priorities. A solution designed with and for social housing providers.