Subprocessors
Listed below are DialOnce’s subprocessors that may process personal data in connection with the delivery of DialOnce solutions.
The subprocessors shown in bold are generally used by default.
The others are used depending on the specific implementation (for example, a single subprocessor for SMS management, a single subprocessor for DID numbers if the integration does not use the DialOnce SMS API, etc.).
Therefore, the actual list applicable to a given end customer depends on the implementation in question.
| Subprocessors and Suppliers | Description | Address | Processing Location |
|---|---|---|---|
| Scaleway (from 15/11/2025) | Primary hosting provider | PaaS hosting provider | Cloud services | Managed services | Generative AI services | 8 rue de la Ville l’Évêque, 75008 Paris, France | EU (France) |
| MongoDB | Managed database service (will no longer be actively used after migration to Scaleway) | EMEA: MongoDB, Building 2, Number One Ballsbridge, Shelbourne Rd, Ballsbridge, Dublin 4, D04 Y3X9, Ireland | France / Paris: 20 Rue Quentin Bauchart, Level 2, 75008 Paris, France | EU (Belgium) |
| Primary hosting provider / PaaS hosting provider (until 15/11/2025) | Cloud services (including reporting services, office suite, email solution, etc.) | Generative AI services | Gordon House, Barrow Street, Dublin 4, Ireland | France: 8 Rue de Londres, 75009 Paris, France | EU (Belgium) | |
| Microsoft | Cloud services | Generative AI services | 37 Quai du Président Roosevelt, 92130 Issy-les-Moulineaux, France | EU (France, Sweden) |
| Vonage / Nexmo | Telephony and SMS/RCS solutions provider | Vonage B.V.: Prins Bernhardplein 200, Amsterdam, Netherlands | Vonage France: 16 Rue Washington, 75008 Paris, France | EU (Ireland, Germany) |
| SMSMode | Telephony and SMS/RCS solutions provider | Calade Technologies, 4 Rue Duverger, 13002 Marseille, France | EU (France) |
| Bandwidth | Telephony solutions provider (DID numbers, SIP Proxy, etc.) | Avenue Louise 489, Floors 5 & 6, 1050 Brussels, Belgium | EU (Belgium) |
| Orange Business | Telephony and SMS solutions provider (only if SMS are not managed by Nexmo / Vonage or another operator) | Orange Business Services, Agences Entreprises, Gestion des données personnelles, TSA 70007, 82008 Montauban, France | EU (France) |
| Adobe | Document digitization services (used with AI solutions) | Adobe Systems France SAS, 94-96 Rue Lauriston, 75016 Paris, France | EU (Ireland) |
| Kiamo | Live chat communication services | 3 Allée Jacques Latrille, 33650 Martillac, France | EU (France) |
| ElevenLabs | Audio conversation processing services | Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, USA | USA / EU (Germany, Ireland) |
We are generally not in a position to provide the exact physical addresses where data is processed due to the way cloud providers operate at a technical level. This operating model is inherent to the architecture of such providers. A cloud provider typically maintains “regions” around the world. Within these regions, there is the concept of “availability zones.” A node hosted by a cloud provider is located in one or more availability zones within a given region. Regardless of whether the customer chooses to replicate data within a region or across regions, the cloud provider itself may replicate data within the same region to other availability zones, particularly to ensure high availability through multi-site redundancy. As a result, data processed through a cloud provider generally exists across multiple facilities within a given region. In addition, for security reasons, cloud providers generally do not allow disclosure of the specific locations of their data center buildings or related facilities.
Accordingly, DialOnce can only commit to the location of processing at the level of the Europe region. Any country references included in the table above are provided for information purposes only and may change.