Clients

Mistral Network improves traveler selfcare with an AI agent

Bastien Meaux — Mon, 01 Jun 2026 14:15:00 GMT

To achieve this: the omnichannel AI agent

With the support of RATP Dev, Le Réseau Mistral in Toulon deployed the DialOnce omnichannel AI agent to support passengers throughout their journey, from trip planning to arrival at their destination.

For passengers, the AI agent provides instant access to information 24/7, fast and direct answers without having to search through the website, a smoother and more reassuring experience, and greater autonomy throughout their journeys.

A simple, adaptable, and scalable approach:

Fast implementation without heavy transformation
Built on the tools and data already in place at Réseau Mistral
Adapted to the local specificities of the network
Seamless integration into existing digital journeys

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Bastien Meaux — Tue, 16 Apr 2024 03:45:00 GMT

During the Olympics: a chatbot to simplify the traveler experience

During the Paris 2024 Olympic Games, DialOnce’s AI agent (new-generation chatbot) played a key role in managing the massive influx of visitors. Designed to quickly and accurately respond to thousands of inquiries, it was extensively used for topics such as:

Construction work and modified access: providing information on disruptions and alternative routes.
Transport tickets: fares, validity, points of sale, and usage conditions.
Event locations: access, recommendations, and practical information.
Assistance with issues: lost tickets, forgotten items, or other difficulties.

Thanks to its ability to handle these requests autonomously, the chatbot helped streamline communications while relieving pressure on customer service teams. The result: a simplified and efficient travel experience, even in such a demanding context as the Olympics. Travelers gained autonomy, allowing customer service agents to focus on cases requiring human assistance.