---
title: "RATP: generative AI and omnichannel bot for better user experience"
description: Discover how RATP uses generative AI with DialOnce’s Omnichannel Bot to enhance customer experience and reduce contacts ahead of the Paris 2024 Olympics.
---

[Read our case studies ](https://dialonce.ai/en/customers)

# [RATP: generative AI and omnichannel bot for better user experience](https://dialonce.ai/en/customers/ratp-generative-ai-omnichannel-bot-olympics-2024)

 Written by [Bastien Meaux](https://dialonce.ai/en/customers/author/bastien-meaux) | Apr 16, 2024 3:45:00 AM

 

 

 

### During the Olympics: a chatbot to simplify the traveler experience

During the Paris 2024 Olympic Games, DialOnce’s AI agent (new-generation chatbot) played a key role in managing the massive influx of visitors. Designed to quickly and accurately respond to thousands of inquiries, it was extensively used for topics such as:

 

- **Construction work and modified access**: providing information on disruptions and alternative routes.
- **Transport tickets**: fares, validity, points of sale, and usage conditions.
- **Event locations**: access, recommendations, and practical information.
- **Assistance with issues**: lost tickets, forgotten items, or other difficulties.

Thanks to its ability to handle these requests autonomously, the [chatbot](https://dialonce.ai/en/generative-ai-chatbot-customer-relationship?hsLang=en) helped streamline communications while relieving pressure on customer service teams. The result: a simplified and efficient travel experience, even in such a demanding context as the Olympics. Travelers gained autonomy, allowing customer service agents to focus on cases requiring human assistance.

## Testimonials from Gaetan Bultez during All4Customer 2024  

 

 

 

 

[View full post](https://dialonce.ai/en/customers/ratp-generative-ai-omnichannel-bot-olympics-2024)

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