To achieve this: the Omnichannel AI Agent
Bar-le-Duc and Saint-Cloud have deployed the DialOnce omnichannel AI agent to streamline the processing of citizen requests.
Accessible via the city hall’s website or by phone, it understands each resident’s needs, provides an immediate response when possible, or directs them to the appropriate department, all while maintaining the context of the interaction.
Based on a combination of NLU and generative AI, the solution draws on the respective content from city halls to deliver reliable responses, while incorporating mechanisms for oversight and continuous improvement.