AXA Health Assistance: digital at the service of reachability
Improve QoS
With the launch of Angel, its new online teleconsultation service, AXA Assistance Santé is promoting the use of its digital and stand-alone channels to deliver a high-quality customer experience 24/7.
Objectives:
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Offer 24/7 reachability
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Promote autonomous contact paths
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Optimize use of digital solutions
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Ensuring quality of service
Projects
AXA Assistance Santé is directing some of its Angel customers' calls towards digital solutions. DialOnce's teams helped AXA Assistance Santé redesign their telephone contact processes.
