---
title: "1001 Vies Habitat: an AI agent to improve customer relations"
description: 1001 Vies Habitat deploys an AI agent to orchestrate customer journeys and strengthen service quality. Discover the detailed feedback from Maud Flory-Boudet.
---

[Read our case studies ](https://dialonce.ai/en/customers)

# [1001 Vies Habitat: an AI agent to improve customer relations](https://dialonce.ai/en/customers/1001-vies-habitat-social-ai-agent)

 Written by [Bastien Meaux](https://dialonce.ai/en/customers/author/bastien-meaux) | Apr 4, 2025 4:30:00 AM

## An AI solution to streamline customer journeys and enhance self-care

As part of its pilot program, [1001 Vies Habitat](https://www.1001vieshabitat.fr/) implemented an artificial intelligence solution to enhance user autonomy and optimize interaction management. Available 24/7, the [AI agent ](https://dialonce.ai/en/omnichannel-ai-agent?hsLang=en)(next-generation AI chatbot) stood out for its ability to **understand complex requests** and **provide real-time, personalized responses**. The result: significant operational time savings and a more efficient allocation of human resources.

 

Three key areas for improvement are already being considered:

- **Expose AI to the voice channel **by sending an SMS link to the AI: for people calling contact center lines outside business hours, and for those abandoning their call on the IVR during business hours.
- **Integrate AI-handled contacts into the overall customer view** by recording their end-to-end processed requests in existing CRM tools.
- **Extend the services offered:** provide personalized information, transfer supporting documents, and connect customers with technical providers.

 

Thanks to this smooth and continuous approach and despite the complexity of user journeys, 1001 Vies Habitat strengthens tenants' [self-care](https://dialonce.ai/en/blog/how-measure-effectiveness-selfcare?hsLang=en) capabilities while reducing the burden on support teams.

 

**Watch the full replay of Maud Flory-Boudet’s testimonial at the All4Customer 2025 trade show:**

[View full post](https://dialonce.ai/en/customers/1001-vies-habitat-social-ai-agent)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Bastien Meaux"
  },
  "dateModified" : "2026-07-01T07:26:17.008Z",
  "datePublished" : "2025-04-04T04:30:00Z",
  "headline" : "1001 Vies Habitat: an AI agent to improve customer relations",
  "image" : {
    "@type" : "ImageObject",
    "height" : 977,
    "url" : "https://145025945.fs1.hubspotusercontent-eu1.net/hubfs/145025945/d850e6c3-c161-4fed-a54f-e09f16d86317.webp",
    "width" : 800
  },
  "mainEntityOfPage" : "https://dialonce.ai/en/customers/1001-vies-habitat-social-ai-agent",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Customers"
  }
}
```