1001 Vies Habitat: an AI agent to improve customer relations

As part of its pilot program, 1001 Vies Habitat implemented an artificial intelligence solution to enhance user autonomy and optimize interaction management. Available 24/7, the AI agent (next-generation AI chatbot) stood out for its ability to understand complex requests and provide real-time, personalized responses. The result: significant operational time savings and a more efficient allocation of human resources.

Three key areas for improvement are already being considered:

Expose AI to the voice channel by sending an SMS link to the AI: for people calling contact center lines outside business hours, and for those abandoning their call on the IVR during business hours.
Integrate AI-handled contacts into the overall customer view by recording their end-to-end processed requests in existing CRM tools.
Extend the services offered: provide personalized information, transfer supporting documents, and connect customers with technical providers.

Thanks to this smooth and continuous approach and despite the complexity of user journeys, 1001 Vies Habitat strengthens tenants' self-care capabilities while reducing the burden on support teams.

1001 Vies Habitat: an AI agent to improve customer relations

An AI solution to streamline customer journeys and enhance self-care