---
title: How does MACIF use IVR in its crisis management?
description: Learn how the MACIF deployed DialOnce Visual IVR in 48 hours to manage the Covid19 crisis and optimize inbound call management. Read the article here, to discover more !
---

[Resource centre ](https://dialonce.ai/en/blog)

# [How does MACIF use IVR in its crisis management?](https://dialonce.ai/en/blog/webinar-macif-visual-ivr-crisis-management)

 Written by [Bastien Meaux](https://dialonce.ai/en/blog/author/bastien-meaux) | Jan 11, 2024 11:00:00 PM

 

The Covid19 lockdown impacted customer service organizations in several aspects [in the insurance sector](https://dialonce.ai/en/ai-agent-customer-relations-insurance?hsLang=en), particularly the pick-up rate. Indeed, the decrease in the number of available advisors, coupled with an increase in customer solicitations, could significantly degrade the pick-up rate and thus customer satisfaction. This was a risk identified by **[MACIF](http://www.macif.fr/)** which, in a context of a major commercial event, had to find technological solutions to not impact the experience of its members, who contact them to report a claim or subscribe to an insurance contract.

 

MACIF, therefore, deployed the DialOnce Visual IVR in just a few days to offer a response to 100% of the unanswered incoming calls and thus direct customer requests to the back office. Jérôme Farcet, Head of Telephony and Hot Flows at [**MACIF**](http://www.macif.fr/), shares his experience regarding the deployment of the solution in a short time frame and the results collected in the first weeks of this crisis context.

 

The DialOnce Visual IVR allows switching an incoming phone call to a digital solution (contact solution or self-care journey) to enable each caller to access a 24/7 solution.

 

During this webinar, you will have the opportunity to discover:

- The project methodology that allowed deployment in 48 hours with the efficiency of the DialOnce experts,
- The "subscription," "callback," "claim declaration" use cases and associated results,
- >How MACIF envisions the future with the DialOnce solution,
- Open responses to numerous questions posed to MACIF and DialOnce

 

 

[> Voir le replay](https://app.livestorm.co/dial-once-1/macif-dialonce)<https://info.dialonce.ai/en/demo-ai-agents?hsLang=en>

[View full post](https://dialonce.ai/en/blog/webinar-macif-visual-ivr-crisis-management)

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