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IDKIDS webinar: AI agents and customer relationships in retail

Written by Bastien Meaux | Feb 19, 2026 11:00:00 PM

How is IDKIDS evolving its customer experience with conversational AI?

Conversational AI is gradually transforming customer relationships in retail. Faced with increasingly numerous, omnichannel, and immediate requests, teams must maintain a high level of service with constant resources.

The challenge is not to do more, but to better absorb demand, streamline customer journeys, and reduce recurring friction points, while preserving the quality of the customer experience.

In this webinar, the IDKIDS group shares in concrete terms how an AI agent has been integrated into its customer operations. From structuring inbound flows to evolving voice and digital journeys, discover the measurable impact of this project on the group’s organization and performance.

 

Speakers:

  • Claire Girard: Head of Operations & Projects, IDKIDS Customer Service
  • Mathilde Champlong: Senior Customer Success Manager, DialOnce

 

Agenda:

  • The context behind IDKIDS’ AI deployment
  • The contribution of conversational AI to customer request management
  • Key results and main takeaways

 

Access the webinar replay via the button below and discover how conversational AI can be integrated into your customer journeys and support your teams on a daily basis.

 

 

> Access the replay (French version)
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